Your time is the single most valuable commodity you own.
That's why we'll never expect you to spend it on hold, waiting to speak to one of our customer service or technical support representatives.
We offer several contact options — from priority email, toll-free voice-mail and faxing, and coming soon, emergency paging — all of which instantly lets us know that you'd like to speak to us as soon as possible or alerts us of any problems you might be having with our service.
If you request a call back, we'll gladly return your call as soon as we're able to give you the kind of focused, one-on-one support that you deserve, freeing you up to spend your time as you see fit until we have the opportunity to speak with each other.
This way, we hope to help you avoid unproductive time on hold — and if you're out when we call, we'll call back at intervals through out the day until we have a chance to personally assist you.
This also frees us from the burden of toll free time-on-hold charges, allowing us to keep our prices low and pass our savings on to you.
If email is the best option for you, we'll answer your questions or process an order for additional service right away. You have our word.
When our emergency paging service is activated, you'll be able to alert a member of our technical support team immediately should your service be adversely affected in any way. We're confident emergencies will be rare, but in an imperfect world, it's best to be prepared.
Unrivaled customer support is our goal. Unlike some ISPs and Web Presence Providers, we put the support of our existing customers ahead of sales to new customers, and we will never oversell our services. You have our word.